UPDATE: Aire One called me last week and offered to fix the problem. They showed up the next day, very courteous, and performed a leak test and fixed the problem. I now have cold air. I did have to sign up for the maintenance package but I would recommend that for anyone buying an AC/Furnace unit anyways. I still have hard feelings about the 2 1/2 months of no AC between my original complaint and the offer to fix the AC but my advice is to be aware of the yearly agreement that you mist sign up for when buying an AC/Furnace.
I think people giving this company more than a zero must be relatives. A little over 2 years ago I paid $9000 for a top of the line Lennox furnace and air conditioning unit. Aire One were nice as could be when selling me these products and talked about how great the warranty was. However, as soon as the cheque was cashed I started getting calls telling me to pay $120-$150 for service in order to maintain the warranty. Why anyone would need service on a new AC unit is beyond me so i declined. Now, 2 1/2 years later my expensive AC unit has no cold air (a requirement I would like to think) and Aire One not only refuses to pay any labour but wants to charge me for looking at their faulty workmanship. Please do yourself a favor and go somewhere else. This will end up costing me around $800 - $1000 because I didn't do my research on this company.
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- Go bankrupt
- Any advice to offer fellow homeowners facing a similar project?
- Please go with another company.
- Company Response
Aire One thanks you for your feed back. Your air conditioner, just like your car, requires periodic preventative maintenance (please refer to your furnace owners manual). Manufactures suggest that maintenance should be done on an annual bases. In addition to the manufacturer's recommendation, the Ontario Power Authority also makes this recommendation.