Bill & Dave Computer Repair

Hi K, I am sorry if you had a bad experience at our shop. Unfortunately, the name K does not bring up any results in our system. Nor did you provide any details as to who you are or what we were supposed to be doing for you or what problem you actually had aside from a delay. We currently quote a week for diagnostics, so being told the repair would be done in a week may have been a misunderstanding? We do not lie to people, nor do we ever feel there is any reason to lie to people. I can assure you I personally answer all emails, and texts, normally, within 48 hours. We are open 7 days a week and the phone rings all day with someone answering it constantly. We also try to be very professional. Even after people have been rude to us, we try to be polite and simply try not to engage. I would be happy to investigate this further if you can provide more information. Please feel free to reach out if you think we can turn this experience into a better one for you. -Dave

Hi Muff Wiggler, Hope all is well! I am just doing some internet cleanup and wanted to say thank you for stopping by HomeStars to leave us this excellent feedback, I see the review above you may have read it before adding his/hers. We are indeed excellent for Basic phone repairs hence us offering the best warranty in the City, but we also work on anything our customers want us to, backing it with a similar warranty and we are always available and always willing to help! 7 Days A Week! Again, if you need any help with muffwiggler.com please don't hesitate to contact us any Time! -Dave

Hi Janet,

I am sorry you had this experience with our company.

First of all, you are right, everyone should have an up-to-date backup, especially before trusting the only copy of your data with a repair shop. You checked it into our shop for Warranty to remove virus' that you claimed we did not on the work order a month previous. There was no mention of your fan and/or heat at all. Next, the drive did not "Melt down" due to us not checking the fan. Hard drives can sustain extremely hot temperatures (up to and including 50 degrees Celsius before damaging effects occur over time). Residual heat from a dirty fan in your laptop will not cause your hard drive to fail. Hardware failure can happen at any time for many reasons. You came to us a month after we removed virus'expecting us to do it under warranty. While we would have been happy to help and were doing so, your computer froze and would not boot again. You claiming this was our fault, came in with a condescending attitude and insulted 2 of our employees after blaming us for the failure. At that point, we simply halted the repair and asked you to take your device and leave. Please feel free to reach out to me directly if you think this could be resolved in a matter that doesn't include lies and slandering us online. Thanks for your feedback, we are indeed and always will be working on our process to create a better repair experience for everyone involved. -Dave

Hi Kevin, You are about due for a cleaning on that iMac now to make sure it keeps running like new without further issues for you. Its hard to believe its been 2 years and I haven't been on HomeStars to respond to your review.

Thanks for stopping by and leaving us this excellent feedback. We are indeed happy to help you with anything tech you need! -Dave

Hi Shaq,

Thank you for the great review. We try to make our clients experience the best possible for them. We also try to keep parts in stock for phones because we know that people do not like ot go without them for any period of tme. We are happy you had a good experience with our company and that you shared it here so others like you can find us.

Thanks again!