The mahogany colored cupboards we purchased from here looked beautiful initially. After a few months the colour started to come off. We complained and they sent someone to touch up with stain. They also left us a small bottle for touch ups. The same happened again after a month or so with all the cupboards and they denied that it was their product. You get what you pay for and we were really upset that we fell for these cheap "made in china" cupboards. Save yourself some aggravation and buy from Ikea instead, who recommend their product for 10 years. After we returned a second time to complain they made us pay for new cupboard doors. We did NOT abuse them, just simple daily wear and tear and wiped clean with a damp cloth. If you buy from here, you'll definitely regret it. They will convince you that its a decent product but once they have your money they will blame the problem on you.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Look for reviews of similar products from reputable companies like at IKEA where they guarantee for 10 years.
- Company Response
Hi, There,
I am the manager of CozyHome Corporation stores. I knew the store about this complain. The customer didn't tell the whole story. They bought the cherry color cabinet in 2011. They were very happy after installing the kitchen and bought a small gift for our designer. They came back with 2 dirty doors and want to replace it two years later in 2014. We figured out the 2 dirty doors are sink cabinet doors, and looks like have a lot of pets' scratchs on it. We charged $50 and replaced the two doors for them, because the kitchen has over the warranty period. They were happy and left. After that, the gentleman visited us several times and brought some customers to our showroom.Four years later, they came back again with the same sink cabinet doors(I wasn't at store), our sales person charged them again and replaced new doors for them. I didn't know about this story until I saw this complain. We sold thousands kitchens already, the cherry color more than 2 hundreds, we don't have a lot complain about the finish of color,maybe the way they clean the cabinet is not right, maybe the diswsah liquid damanged the doors of sink.
How ever, we will try our best to contact this customer and help them to take care their cabinets.