Tony William Roofing & Exteriors

We truly apologize for your frustration regarding how the project has gone, Jeremy. Tony William Roofing & Exteriors (TWRE) accepts responsibility for the project not going as planned. We don’t make excuses, and we don’t accept them.
Thank you for sending this review, as it has given us the opportunity to communicate with you directly versus through the property management company who hired TWRE to do the work.
To address your claim that we “use subcontractors who suck”, we will admit that a crew we had entrusted the job to did let us down terribly in terms of timelines and working full days. This was explained in the face to face meeting that Steven, the owner of TWRE, had with the condominium board.
We do not agree with your claim that we” tried to fix our own mistakes for the past 3 months and keep up”. This is an unfair claim. Yes, there has been some miscommunication along the way regarding job scope details, however you are implying that we are incompetent, which is not the case.
We are the first to admit when we have made a mistake, and I believe the true measure of a company is in their ability to respond to their customer’s concerns and be accountable for their actions.
As stated above, there have certainly been a few hiccups in communication throughout the course of the job. We take responsibility for it and certainly apologize for any effect this has had on you and the other residents.
For the most part, the job was a success and the members of the board at the property have expressed their satisfaction in the finished product to us. We are, indeed, still working at the property and completing the final clean up. Please bear with us while we complete the portion of the job which could not be completed over the winter.
In closing, we believe that this job has been completed the specifications set out to us by the property management company who hired us to do the work. However, as stated above, we do apologize for any inconveniences suffered by you and your fellow residents

Thank you so much for taking the time to write a review for us, Meg! We appreciate you! The ultimate goal we set out to achieve is: a happy customer that will spread positive words about their great experience with Tony William Roofing & Exteriors. That only comes when you deliver what you say you will- a quality product. Your stellar review is a result of our goal accomplished! We are delighted you are delighted. I will spread the word to the TWRE crews that they are doing great :)

Hey Shauna, thank you for calling our company. We try to be as informative to the homeowner as possible and we truly enjoy it when we see those kind words written here for all to see. Enjoy your new roof!

We appreciate you taking the time to write a review, so thank you kindly for you time in addition to the great review! It is exciting and rewarding to know customers are satisfied, and is truly what we work for. Thank You for choosing Tony William Roofing & Exteriors!

Hi Mike-- We are very happy that you choose us for your project. At Tony William we always want to make sure that everyones home is well taken care of starting from beginning of job to the end of the job. We are glad you're happy thanks again Mike.

Hi Charlene, it was pleasure doing work for you! Your home looks great. Thank-you so much for choosing us for your renovation :)

Hello Richard, glad to know you are happy with the work completed as well as the clean-up! thank you for trusting Tony William and for your business

Nice to hear from you! Thank you for taking that little extra time to write this review! Take care and don't hesitate to contact us for any other project in the future.

Thank you Karen. It was a pleasure working with you. We appreciate your feedback. We're happy your overall experience with Tony William has been great. There's always room to improve, we apologize for the delay, but appreciate your understanding.