This review has been removed by the author.
This review has been removed by the author.
WE HAVE NEVER FAILED TO HONOUR OUR WARRANTY NOR PLAN ON IT. DURAROC Rubber Surfacing Inc., DOES NOT Warranty "cracking, shifting or lifting of the substrate over which the surfacing product has been installed". In your case, your concrete shifted/cracked causing our product to move which you admitted did indeed occur.
We repaired it at NO CHARGE the first time it cracked!!!!.
Last year, we returned your call several times but you failed to contact us to approve the repair cost, so we did not proceed.. To-date we have not received a phone call from you!
We thank you for your posting here on HomeStars!