Duraroc FAILS TO HONOR THEIR WARRANTY ! A year after the floor was installed it started to crack. I contacted Duraroc. Eventually , after numerous calls and missed promised dates they came and repaired the floor.
2 years later ( still under warranty ) it cracked again. They agreed to come out and fix it again, under warranty. After numerous promised dates over a 1 yr period they never showed up !! On some occasions they didn't even called to say they weren't coming, Even though I took time off work to be there for the repair crew.
as a response to Duraroc's last statement. That the issue was the substrate and not their workmanship or product...Well that's interesting since they never actually came back to see the floor ! Not sure how you can diagnose the issue without seeing it?. After not getting any results with Duraroc. I decided to hire another contractor to redo the floor. The new contractor diagnosed the problem, it was put on too thin. it's been almost a year and NO ISSUES at all. Don't make the same mistake I did and pay twice !