Worst customer service I've ever encountered!
After having an antenna system installed in the fall of 2013, which resulted in poor reception, the owner went berserk to have to deal with having the installation team back to tweak my system for acceptable reception. I had to pay the installers a full payment for adding a pre-amp (which did the trick). Sadly the pre-amp was supposed to have been installed originally, but wasn't. I was first told by the installers today that adding a preamp wouldn't likely improve my reception. Once it was installed, the improvement was evident. Several more channels became available, including PBS from Buffalo. Signal strength is up majorly too. Since having the antenna installed, most Buffalo viewing was poor or non-existent -- even the CBC here in Toronto was shaky at times.
Dealing with a company that is not willing to support their product by helping make it work without temper tantrums from the owner. with name calling, is worse than 3rd rate. I would NOT advise working with Save and Replay based on my experience. I didn't know about HomeStars before dealing with Save and Replay where I could have read a review or two first.
- Approximate cost of services:
- $600.00