Royal Van Lines do not keep their word for anything they do. it cost me $1800.00 to move enough stuff to fill the back of a pickup truck. Then they destroyed my bags. They took a Black Magic Marker and wrote giant numbers on irreplaceable leather and cloth bags. No way of getting the marker off without ruining the bags and they now look terrible. They also broke a rolling cart full of paper products, dropped it all into the snow and then tried to hide it by cramming it all back into the cart and covering it. So when I contacted them they gave me a huge excuse as to why the bags weren't covered but said in light of the situation and for good customer support that they would give me $50.00 in compensation. I agreed as it was better than nothing, signed the papers and sent them in. I have yet to receive the cheque and all attempts at contacting them are a waste of time. Once they take your money and destroy your stuff, you are no longer of any use to them. Don't use this company.
- Approximate cost of services:
- $1,800.00