We booked this company to move from Halifax, NS to Waterdown, ON. This is our third interprovincial move, and by far this was the most disastrous! The movers showed up 6 hours early and started putting things in boxes arbitrarily. I had arranged with the company through Emma, the sales representative I dealt with, that I would be charged $35/hour plus materials for whatever I wanted packed. All I asked to have packed was our glassware. Instead, a number of items were thrown in boxes, as well as the glassware. Also, they didn't have the necessary materials with them, so went to the convenience store down the street and took a stack of free local newspapers. This is what our stuff was wrapped in. They also boxed up our 40" LCD TV. At the end of all this, we found out that instead of $35/hr, we were charged $1200 - a "partial packing" fee!! This covered three movers, who packed our glassware and two additional boxes (who took all of 2 hours to do this). So how they came to $1200 is beyond me.
On arrival in Ontario, most of the stuff that they had packed (and charged us through the nose for), was broken. This included a lot of glassware and the 40" LCD TV. We also had a number of items that did not show up. After repeated attempts to contact the company I was put in touch with the general manager (Brock). He asked me to submit a claim and go from there. I submitted a claim, including documentation with photos of everything that had happened. After more than six weeks, we have yet to find out the status of that claim. I spoke with Brock this week, who assured me things would be dealt with and have yet to hear anything. The most frustrating part is how it is physically impossible to get anyone on the phone. We have left messages everyday for the last few weeks and still have not even received the courtesy of a phone call back. They got their money, and couldn't care less about any kind of customer satisfaction (or even common courtesy). I am beyond livid with the lack of compassion this company has displayed. I would NEVER recommend this company to anyone.
So far we have paid $7300. We have no idea what the status of our claim is. My advice - do not hire this company, and if you do, do not let them pack a thing! They will overcharge you, and likely do a lousy job.
- Approximate cost of services:
- $7,300.00