Royal Van Lines, Inc.

This company made an already stressful move across the country even worse. First off my move was accidentally cancelled by the office without our knowledge so we waited an entire day for our items to be picked up but no one ever showed. We then called the office on Monday (our pickup was on Saturday and the office was closed) and they had no idea why our move had been cancelled. They rescheduled for the following Saturday. The pickup went fine. We were told that the items would FOR SURE ship out on the 15th. We called to see when our items would arrive and we were informed that our stuff had still not been shipped out (it was the 21st). We called back a week later and our stuff had finally shipped on the 25th. Ten days after they were supposed to. Meanwhile I was in Toronto living in an empty apartment with absolutely nothing but a suitcase to live with. I had to purchase items I already had but were still en route to Toronto because I was without my items two weeks longer than I was originally told I would be. We finally were called on the 4th telling us that our stuff had arrived in TO and that we needed to be there the next day from 1-3 or we would not get our stuff. My mother had to come in from out of town to be there for the movers because I was in school and could not miss my class. The movers did not arrive until five. Upon arrival the movers were quite rude. Told me that they had to charge $150 for the five stairs that they would have to climb (something that was never mentioned in the many phone conversations to the office). We also asked to see the contract as the final price was higher than expected. He refused to let me see it. He did however, force me to sign the inventory list before I even saw my items claiming that it was "policy" and that I would not get my items if I refused. After signing they quickly unpacked. I noticed two items that were missing as well as a microwave that was smashed and a shelf that was dented to the point it would not stand up. I pointed this out to the movers and because they were running late they said "not my problem, call the office". Unfortunately because the movers were late and it took so long for them to unpack, the office was closed. I will be calling tomorrow but having dealt with the office numerous times already and have been quite disappointed with the service they provide I will be surprised if they will do anything at all.

I have never been so disappointed with a service. There are a lot of moving companies out there, I am surprised that they are allowed to get away with such awful service and poor communication. I have to do several more moves in the next few years and I assure you I will never go with this company ever again and I would never recommend this company to my worse enemy.