We had a leak in our ceiling. I called A.R.O plumbing. They arrived the next day. When the plumber went downstairs to turn our water back on, a water line down there "suddenly" sprung a leak. It only got worse from there. By the time the plumber left, we had 4 holes in our ceiling, two holes in our shower tiles and an unbelievable bill for over five thousand dollars. We called the company to complain, and they insisted that we had been advised of all costs while they worked. This was absolutely not true, the only estimates we were given were for putting a hole in the ceiling (200.00h and a regulator (400 dollars quoted but 600 charged). We have since had a second plumber in (from another company) to assess the work done by A.R.O.. This plumber was appalled by the poor workmanship and by the immensely inflated cost. He agreed that we were totally ripped off. As a final note, the A.R.O. Plumber also told us that he was unable to get our water heater restarted and that we would need to purchase a new one. We refused and my husband was able to restart the heater, no problem. I cannot stress how unethical and unscrupulous this company is. I am seriously thinking of trying to go to the media, or finding some more effective way to stop them from victimizing others. I would love to do this with others who have had the same kind of experience with this company.
- Approximate cost of services:
- $50,000.00