Pros:
They answered the first time I called.
The tech. arrived on time.
He didn't leave much of a mess and wore shoe covers.
Cons:
The receptionist initially said there would be a $99.95 diagnostic fee, but when I explained the furnace was still under warranty she said the diagnostic fee would not be charged. After the tech. arrived he said he had to charge the $99.95 diagnostic fee. We called the office, I spoke with the manager, she went on and on about how I wasn't in their annual maintenance club, how I "didn't even have an account with them other than the initial purchase" (funny how spending thousands of dollars on the initial purchase doesn't warrant any respect), and other illogical, off topic arguments. I eventually accepted their offer of a lower diagnostic fee just to get them out of my house.
As far as the technician's work goes, at one point he decided to call his manager to ask "how do you want me to handle this call." Immediately after the call he proceeded to put on a song and dance about how it would now take up to two hours to replace this one little part and the labour costs were going to be more than what he first quoted me after the initial diagnosis. When I challenged him on this he backed down. In the end it really only took 60 minutes. It could have only taken 30 minutes if he didn't put the wrong part in during his first attempt.
I also wasn't impressed when, before even testing one of the gas couplings to see if it would come off easily or not, the tech. gave three big whacks to my gas pipes with a huge pipe wrench. When he reassembled everything later he didn't do a soap test on any of the joints to ensure there were no leaks.
Throughout it all there was constant pressure to join their maintenance club. I still get marketing calls and letters from them.
- Approximate cost of services:
- $200.00