Burlington
Goeman's is all friendly and helpful till the make the sale.
Our BBQ was delivered missing the main skewer for the rotisserie. We called to advise them and were asked to call back when they were less busy. We finally had them order the part. After 2 weeks with no call we followed up for the 3rd time and were transferred to Customer Service. The part had never been ordered!!! The customer service is atrocious. They are only concerned with the sale and have no time or patience for any follow up once the money is in the bank. I will never buy anything from them again. Our sales person was John and he was down right rude to us when we called to get the missing part.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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