I am very upset with the quality of service I received today with College Pro windows. First of all I was double booked and my appointment was not even in their service calendar. I had to call and find out where these cleaners were they were over an hour and a half late getting to my house. Then the first thing they ask me is will I be rating them on a 10 out of 10 service. I said do the job first and then I will rate the service. So they proceed to tell me that they are using a new cleaning system that is basically using my water and dish soap with a broom with water coming out of it. I have used this service for many years and they have always used a ladder and proper cleaning tools. I then let the boys continue to clean and I had to go over with a new hire that um you need to clean in between the the window sills. So by this point I felt like I was cleaning their mess. The blind in my kitchen is broken the strings that pull up my blinds are all tangled, Three of my basement windows still had cobwebs on them and window streaks and were not cleaned at all. I basically said that I could have done a better job you use a cloth to clean windows not a broom to properly clean. I feel like I was robbed today I have called the manager twice in the last two hours and have not received a call back it kept going to voicemail. I was told the job was 164.00 and I paid 186.00 I am so upset because I have never had any problems with the company before until now. Of course they keep calling you when they want to provide a service but when a hard working family like myself that was a lot of money to spend and now I'm trying to reach someone its almost impossible. If someone can please email me as soon as possible that would be great.
A very unhappy costomer,
Florence Pompilio
- Approximate cost of services:
- $186.00