Install Navien Tankless Water HEater
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
Install Navien Tankless Water HEater
Tankless Hot Water Heating System Repair
The original installer (not tankless experts) drastically undersized the gas line. 50'+ of 3/4". The maximum allowable pressure drop is 1"WC. Your pressure drop was over 2.5". any gas tech could see the obviousness of the original installers error. we passed on the recommendation from Navien, the manufacturer that they would not send out new parts until the correct gas pressure was delivered to the heater. The lack of gas pressure caused premature failure to the gas/ air pressure sensors and led to an incorrect fuel to air ratio. Even though the problems were caused by not following the manufacturers written instructions, navien still honoured the warranty and sent us out the affected components under warranty. We replaced the components, restored the hot water and charged $140. Perhaps you should contact the original installer and voice your concerns to them.
Regards,
kyle@TanklessExpertsinc.com
tankless water heater and furnace
Tankless Water Heater, humidifier, furnace, and red-tagging