Eaves Trough cleaning and repair
I had this service done last year, however, did not get a chance to leave a review until now. I contacted the company in order to have someone come and take a look at our eaves troughs for both cleaning and fixing as we had some leaks. The individual sent by the company was initially quite helpful, and completed some initial repair on our upper eaves troughs. He suggested that we buy a rain barrel and he would come back to install this as well as to clean the eaves troughs. After several contacts with this individual, he would return calls but never come back when he said he would. Eventually after one month of this pattern, I contacted the company directly and they initially also did not respond, and then sent someone to clean the eaves trough and emailed a bill. When I contacted the company about why the rain barrel was not hooked up, I was told that the individual who had initially come to our home was no longer with the company and that they don't usually do rain barrel instillation. Overall, my customer service experience was not very good and I will not be returning for any repeat work from this company
- Approximate cost of services:
- $175,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Private User, Thanks for the feedback. As always, if you email or call the office we will only confirm with you the services we actually offer. We don't offer rain barrel installs and never offered it to anyone in the 11 years in business. We do not take responsibility for A customer trying to work around the office and not dealing with the office (to save a few bucks or to get something not offered by the company). We are also closed in the winter, so when you finally got the chance to call us directly we were away. The voicemail would make you aware of delayed response in the winter. As you noted, the employee is not part of our team. We have a solid team at the moment. My email is yitzie@maplewindowcleaning.com for any future services needed. You will get the service my company offers. This is why my customers call Maple and not a fly by night "company".