I contacted Costco to make an appointment to have a quote to replace my garage door. Ultimate Systems called me back the next day to schedule an appointment. They came by the following week and I met with Marcin. He showed up on time, explained my options for the door and how it worked with Costco if there was ever an issue with the door. Justine called a few weeks later to schedule a date for install. On the day of the install we were having a snow storm and Justine called to let me know that Marcin was on his way, but was running late due to the weather. When Marcin was taking down the old door, I had explained that I was keeping the door and the track for someone else. He took great care in taking down the old door and then went above and beyond by putting the old door and track carefully in my garage, and made sure that I had all the pieces together in a box. He cleaned up his mess before leaving. Marcin was very polite and pleasant both times that we met, even while installing my door at -35.. I would definitely recommend Ultimate Systems!!!!!!