Newtech Appliance Repair & Refrigeration

Amin was punctual, efficient and thorough. However, I'm unable to rate Newtech's service as highly as others have. Potential customers should be aware that Amin works alone. So they must be willing and able to assist him. Installing the element assembly is NOT a one-person job. I didn't mind helping, and I'm agile enough to crawl inside the appliance when the drum is removed. Yet, the process of aligning the part with the screw holes (me inside; him outside) was difficult, cramped and time-consuming. His rates are reasonable, but they're not low enough to preclude an assistant. Amin informed me that "he'd need my help" which surprised me. (After all, I'm the customer.) Thinking about it afterwards, I found myself wondering what would have happened if I'd been elderly or disabled. Does he have someone he calls in such situations? Is the appointment rescheduled? This is clearly a way of keeping costs down, and perhaps Amin passes those savings on to his customers. Still, it strikes me as an odd way to run a business. At the very least, clients ought to be informed beforehand that their assistance might be required. Re: the question of whether or not I'd call Newtech again: It would depend on the problem; whether or not Amin could fix it on his own; and what MY role in the operation was likely to be.

I'm posting again in reply to Amin's response to my review. He didn't, nor COULD he have (It's physically impossible!), install the element assembly without my help. (That's the point I was trying to make.) Neither was I suggesting that another "technician" should have been present. Someone to hold a part or hand tools to the person performing the work needs very little training or expertise. My dad was a contractor, and I did the kind of job I'm talking about (as a plumber's helper) for a summer when I was in high school.