I had front of the house double exterior doors installed which was $9,600 + Tax.
There was a large gap (1/2 inch) at the top of the doors, the installer bent a piece of siding to "plug" the hole, then used caulking on both sides of the "plug" to hold it in place. After installing the plug, installer painted 4 inches to 'show me how I could finish the gap so it didn't look bad'. The caulking does not match the door color. When I asked the installer I was told 'this is the best color we have to match your door, they/Home Depot didn't give us the factory matching caulking'. So, now I need to go get paint to match what was started and finish the job I paid $10k. I have a caulking that is not the correct color which now cannot be removed. On top of all this it took me over 6 calls and going into the Store 3 times to get the 2nd measurement - Once store Manager got involved things got a little better (but that was after many calls/visits.
Extremely poor experience, I am very disappointed.
- Approximate cost of services:
- $10,000.00
- Company Response
Thank you for your detailed review. We value all reviews, reviews like yours always gives us a chance to better our services and communication. We will take your review into deep consideration and make improvements where necessary. We greatly appreciate an opportunity to make this right for you, please contact us at 1-888-337-6877 or email us at customer_care@peakinstallations.com if you have any questions or concerns.