Home Depot Installation Services

Formerly Home Depot Installation Services Operated By Peak Installations
Roofing
Calgary AB T2Y 3M9
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June M.
June M.
2 reviews Oshawa, ON
2/10

Doors

The installers tore out the wrong door. The company's initial solution was to install the garage man door in place of my perfectly good door in my kitchen (3 doors were being installed). The onsite supervisor did not apologize and acted surprised I was upset by this massive error. Further, it came to light that the lead installer was not able to read the specifications. The attached photo was how they ended up replacing the door they tore out in error until the replacement arrived. The side door was not functional for nearly a month.
After escalating the concern to Home Depot complaints Peak Installations agreed to replace the door but I had to continue to press to get a storm door as the original had been removed when they took out the door. Even on the day Peak Installation returned to install the door the supervisor expected me to go out and purchase the door handle and again seemed surprised I expected the company provide one. After calling the Home Depot store manager this was quickly resolved.

Approximate cost of services:
$7,000.00
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Company Response

Hi June Marie, thank you very much for taking the time to provide us with this important feedback. We’re very sorry to hear that your experience with us has been a frustrating one. Please contact us at 1.888.337.6877 or by email at customer_care@peakinstallations.com. We hope to make this right for you.

Previous versions of this review:

June M.
June M.
2 reviews Oshawa, ON
1/10

Doors

The installers tore out the wrong door! The company's initial solution was to install the garage man door in place of my perfectly good door in my kitchen (3 doors were being installed). The onsite supervisor did not apologize and acted surprised I was upset by this massive error. Further, it came to light that the lead installer was not able to read the specifications. The attached photo was how they ended up replacing the door they tore out in error. The door was not functional for nearly a month.
After escalating the concern to Home Depot complaints Peak Installations agreed to replace the door but I had to continue to press for them to also provide a storm door as they had removed it in the process. Even on the day Peak Installation returned to install the door the supervisor wanted me to go out and purchase the door handle! After calling the Home Depot store manager this was resolved.
In addition to that job they also did a poor job on a patio door I had installed.

Approximate cost of services:
$7,000.00