Paid Bills and services not delivered
Called Mabe for service on my G.E. Range. The oven door hinges seemed to have given up. Technician came in, charged for service diagnosis, provided a quote to replace the hinges that was supposed to fix the oven door problem. I accepted and a few days later he returned and replaced the hinges. The oven door would not close properly and heat was escaping from top. Technician said he was only supposed to replace the hinges and he did that. He does not know how to fix the door so that it would close properly. In essence Mabe charged me for a diagnostic service that was not going to fix my problem and then did the replacement which left the oven useless.
Escalated to their consumer relations. They did not refund my money and suggested that I buy a new range of my choice with discount. I picked one and they offered a discount over MSRP which seemed generous at first. Once I started browsing around, I found out you can get the same unit for $10 more and better warranty coverage.
I am stuck with a paid bill, lost time, broken oven door and no venue to escalate further. I contacted them, knowing they would charge more than repair-person at the corner. However, I trusted them to be professional and deliver the service to my satisfaction. It did not happen.
Lesson learned:
DO NOT ORDER SERVICE FROM MABE, DEPSITE THE FACT THAT THEY ARE THE OFFICAL G.E. REPAIR SERVICE PROVIDER.
- Approximate cost of services:
- $325.00