Oct 29, 2014 placed special order with Home Depot for our kitchen renovation...new cabinets, countertops...everything, we gutted the whole kitchen. All went wrong from the get go. Cabinets took 7 weeks to get to us. We installed cabinets in 1 day and Valley Countertops were called the same day to book appointment for measurements. They were busy and couldn't come measure till Dec 17, 2014. Guess what, some mix up on their end and they missed their own appointment that they booked with us. They couldn't re-book appointment till Jan 7, 2015!! Too busy and close over Christmas. Told us they would put a rush on the job. Our countertop was finally installed on Feb 10, 2015. The installers were great and the countertop looked wonderful...BUT on Oct 30, 2015 we noticed a crack in the new countertop. We reported it to Home Depot and they contacted Valley Countertops. It took Valley Countertop till Nov 17, 2015 to come out and take a look. Now apparently they put in a warranty claim to the manufacturer thru their Resolutions Dept and we are still waiting to hear something. Trina at Valley Countertops has responded to our emails in a timely fashion, but has no info for us. She says it can take a long time for the manufacturer to make a decision. It's now Dec 14, 2015 almost one month and still no decision! I find this ridiculous!! A month for the manufacturer to decide whether or not their cracked countertop falls under their warranty. Give me a break! You can make a decision in minutes in my opinion. I'm sure they are dragging this out so that the 1 year warranty expires!!! My opinion is stay away from Home Depot and their suppliers/manufacturers!! We have learned our lesson, lower price means lower quality!!!
- Approximate cost of services:
- $3,500.00