Greenland Van Lines

Moving & Storage
Toronto ON M1H 3K3
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Jordan in Cumberland
Jordan in Cumberland
1 review CUMBERLAND, ON
3/10

Moving

I went with Greenland Van Lines because of the rave reviews they received on this website. Unfortunately, my moving experience with them wasn't so great.
One of the problems I had is that they weren't up front about their policies. For example, I asked whether they sub-contracted their movers, or if they their had own truck and staff that did all the moving. I was told that they did not sub-contract, so I was surprised to see a different van line at my door on moving day and a second one at my destination. Never once did I see a Greenland truck. I was also quoted a deposit of $100 on the phone, and was surprised to later get a charge for $200 on my credit card. Moreover, I specifically asked over the phone whether there was a deductible on any insurance claims and was told 'no'. But when it came time to sign the paperwork at the end of my move, I had to agree to a $350 deductible before getting any of my stuff. And another thing: I was told before the move that my stuff was still covered by their insurance policy even if I packed it myself, only to learn on the other side while signing the paperwork that this was not true. Either Greenland doesn't know their own policies or they were misleading me.
Another thing that really miffed me was the absolute horrific care the movers took with my stuff. My boxes were man-handled. Thankfully, I packed them with enough care that there was minimal breakage (some broken glasses, scratches on the furniture, and a busted statue). I spent $90 on a TV box for my flatscreen, which was completely crushed at my destination. The TV turned out to be okay (barely), but the box was destroyed and it was evident from the sensor sticker on the side that the TV had been flipped either on its side or upside down at least once during the move. Not good.
The only thing I can commend Greenland Van Lines on is that they were friendly and accommodating, and their prices were reasonable, but I would not use them again.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
- Be more familiar with their policies - Take better care of my stuff
2 of 2 people found this review helpful.
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Company Response

Hello Jordan, this is Melissa, Greenland Van Lines's customer services manager. I have been trying to reach you to rectify the situation. Thank you so much for alerting us to the problems you had getting the right information regarding insurance details. This is not our standard. We would like to make this up to you as soon as possible. Please contact our office at 855 281 0019 and ask for Melissa. Thank you so much again for bringing this to our attention.