Greenland Van Lines

It was my first moving so after a lot of search, calls, reviews here and other online resources, I landed on Greenland Van lines for better ranking and all the comforting reviews here so I am reporting back my experience to help others.

Customer on-boarding was nice, specially the way 'Samantha'sales representative elaborated, communicated and offered the discounts. No issues at all during initial phase. One guy came in to help with the estimation of the weight. The team of 2 people arrived on time to pick up stuff for 1-bedroom apartment home in Montreal. The guys gave me a jolt by saying if they wrap furniture in their blankets, they are not responsible for the damage and if I want the full protection I should opt for plastic sheets instead which was new for me. I asked them to go ahead with the plastic sheets but called back the office which didn't specify anything like this in contract. They were comforting and handled the issue as not charging for it though TV packing was another case where if they don't pack they wont be responsible and for them to pack it will be 50$ extra which I agreed. However, the guys were quick and equipped so took the stuff in 2.5 hours.

Next day on delivery in Mississauga, I had a different team of 2 people. They arrived a little late but I was not in hurry either so overall good. They handled the stuff with care except damaged a headboard which I have claimed and yet to receive claim after 2 weeks. Other than that everything reached fine. They took care in bringing items int he new place like using blankets on the carpeted floor and putting them in the room we asked for. The payment was done on phone via credit card so kind of convenient as some others asked for bank draft or cash which was not good for me.

In short, I would say good experience with them but would be better to clarify the things I mentioned above like wrapping of furniture & claim handling in case of damage. Otherwise, we were happy that all other items reached in time and in one piece.