Capela roofing did a wonderful job, honored their warranty but is horrible at communicating. The answering machine says it all "I will return your call at my earliest convenience". Very frustrating.
- Approximate cost of services:
- $6,000.00
- Company Response
It is very unfortunate the you chose to stay anonymous so we could not rectify this situation as we have no idea who you are as no complaints were bought to us directly. We choose to run our company with one crew with the owner installing every roof to insure the highest quality our customers have come to expect. You state we did a wonderful job and honour our warranty but scored us 0/10 star rating, which we feel is very unfair. I highly apologize if you feel we did not respond to your calls in a timely matter. We were inundated with calls this year due to the wind storm in March, which made it impossible to returns calls in our normal amount of time. We are hopeful you will reconsider your star evaluation to the level of quality that you received with the roof installation. Please contact us and let us know how we can rectify this situation.