Bytown Fence & Decks

Had a chain link fence installed for my new puppy and I am very pleased with the installation. He has not gotten out since I had the fence put in.

I hired Bytown Fence to install a PVC fence for me in 2023. I am very pleased with the installation, the fence is in great condition and I always get approached to ask who did the work. I highly recommend working with Bytown Fence.

Fantastic work by Bytown Fence with excellent after sale service! I highly recommend this company!

Bytown Fence's two man crew did an incredible job in repairing our fence that was damaged in a recent catastrophic windstorm. It required the removal of multiple fence panels, removal of 6 old posts, installation of 6 new posts and re-installation of the fence panels. The work was done in an expedient, (1 day) and professional manner. Cleanup of the site was thorough. We chose Bytown because they built our beautiful backyard deck 15 years ago and they performed the same quality work again. We strongly recommend you consider Bytown Fence for your fence or decking projects.

From the first contact to completion, the Bytown Fence team were outstanding. They answered all my questions, kept me informed every step of the way, quick/efficient/professional and above all they delivered an exceptional product. and left my yard immaculate. My new fence looks amazing, HUGE applause to this team. Whatever formula they are using for their success is working! Well done Team!

In short, the fence they installed several years ago is now falling down due to insufficient concrete holding four of the posts in place. In fairness I have NOT contacted the company for warranty service as frankly, I don't want them touching my fence again. I will hire someone else to do the work

I want to send a big Thank you to Bytown Fencing and Decking for sending a repair man to fix the door to my fence. Sam worked in the bitter cold just to make sure I had the security of a latch fence. Anyone considering getting some fencing done I would highly recommend the company ??

This company is a disaster from beginning to end. We engaged Bytown to put up a fence into our backyard because our neighbour had contracted them to do the back fence. The estimator assured us it could be scheduled at the same time, and described how certain gaps between a neighbour's fence would be addressed. Not only did the install not happen when they said it was going to (they forgot to link the two projects), they sent the person who was most likely Ottawa's worst installer.

This guy left screws, scrap metal and dirt all over our neighbour's property. He leaned materials against the side of her house. He didn't always show up when he said he would, and when he did he claimed that the PVC parts would crack because it was too cold to install them (Bytown basically sent him to install not telling us that we'd end up with a cracked product). We ended up having to heat our garage for him so he could get the work done. He made holes in the fence and didn't plug them; put up pieces that were stained with rust; used different screws in the same hinge.

By the spring, the gate fell apart, the latch fell off and our neighbour's gate wouldn't open anymore. We emailed Ned multiple times. Nothing. Finally, my spouse showed up in person and Ned couldn't remember what any of the issues were. They finally sent someone to fix the fence in September (!!!!), but only addressed a few of the issues with our fence. They had a half-assed solution for our neighbour's gate.

This whole debacle has negatively affected our relationship with our neighbour. And we paid thousands of dollars for a fence that was poorly installed. Their office is unhelpful. Do yourself a favour and pick any other fence company except this one.

I had my fence installed by Bytown back in 2011 and for the first couple of years, it was fine. Then we had a bad winter and many of the posts heaved up, happens almost every spring now. I called in reporting the posts for my two gates because the latches were no longer aligned and I couldn’t open my two gates. I have contacted them countless times over the past few years and as mentioned by others, it is very difficult to get after warranty service in a timely manner. It doesn't matter when you call, early spring, they will tell you that the ground is still frozen. Call in June and they may send someone in the fall or not at all. Or they say that they are really busy and need to hire more people.

Last fall, I called in again (one gate was OK and the other wasn’t completely off) and I was told that they would schedule me in. No one came last fall. Early May, I called twice and I kept getting told that someone would call me back. Here we are in July now and I still wasn’t able to open my gate so I ended up prying the latch bar with a screwdriver to get it open. As you can see in the pics, the latch has been moved many times already. I will let you imagine what the rest of the fence looks like. Luckily the latch will cover up most of the holes and I use beige caulking to fill the ones I can see. I think I have adjusted the latches myself twice now on this gate. I also keep their sign up in the hopes that someone will see how bad their fence looks now and not call them. The title of this review is the opposite of what is on their sign.

We signed a contract to have a shared fence built in May 2018. We were initially given a build date of the week of August 6th. We heard back from "Ned" the scheduler the week before the start date saying that it would be delayed for a week. They the put us in touch with the sub-contractor directly. (All of their work is sub-contracted). After three weeks of additional delays by the sub-contractor and then him not returning my calls, I called the Bytown office directly. After explaining the situation, the receptionist had the nerve to ask, "Well, what do you want me to do?" I told her that I wanted my fence installed, so she left my contact information for Ned. After a week of my neighbour and I trying to get in touch with him, I sent an email directly to him and the sub-contractor emailed me within a couple of hours explaining that he hadn't been able to do the work and assumed that Bytown had given the job to another contractor. He then arrived the next day, tore my fence down and installed posts, promising me that the work would be done by Wednesday that week. Wednesday turned into "the end of the week." That was three weeks ago. The posts that were installed were set next to the old footings which they didn't remove. The post that should be directly against my back fence, which is chain link, is more than a foot away from it. I continue to get the run around from the contractor about when he'll be back to finish the work. This company is awful to deal with. They are basically a call centre that has none of their own workers. Once they contract your work out they seem to wash their hands of responsibility but are more than happy to get paid. I am beyond disgusted. I just wanted a fence and with up to 10 centimeters of snow in the forecast it's not looking like this will happen. On top of that, my back and side yards have been left as construction zones so my kids can't even go outside to play.