Canaroma Bath & Tile

Unfortunately our experience was very negative. Their customer service is so unprofessional in dealing with issues. My sales representative had made mistakes twice and would not accept responsibility for it. These mistakes had cost us significant over charges from our contractor and plumber, in order for them to return three times to rectify this incorrect order issue Canaroma's sales rep just kept making. Being in the construction industry for 40 years as a manufacturer myself in the Vaughan area, I strongly suggest better customer service and a more knowledgeable team. Furthermore, it was unfortunate that I called twice and a manager never seemed to be in the facility when an issue had to be addressed. I know there are ample bath and tile stores in Vaughan and Toronto to choose from and unfortunately this is not one that I can recommend. Very disappointing!!

We bought a new home and did a major renovation necessitating the purchase of kitchen and bathroom fixtures. We were directed to Michael Ladisa and Canaroma by our interior designer Cori Halpern Interiors, but had purchased from Canaroma before for a small reno at our former home and had been pleased with their service. This experience did not disappoint!
Michael navigated us through the many options available and worked with us to ensure competitive pricing. I recently remarked on our impressions of some of the items we purchased:
"The shower kits for both the main and ensuite bathroom are great! Of particular note is the rain shower head in the ensuite bathroom. I had been concerned that we wouldn't be able to find a shower head that provided enough pressure to feel like little more than a sprinkle or light rain. Thank you for your recommendation when I expressed my concern. This one is terrific! We are very happy with it!"
I would not hesitate to recommend Michael and Canaroma to anyone looking to purchase kitchen or bathroom fixtures.
Once again, they offer a large selection of options and great service!

THINK LEFT AND THINK RIGHT AND THINK LOW AND THINK HIGH. OH, THE THINKS YOU CAN THINK UP IF ONLY YOU TRY.

When we see portions of outstanding businesses with outstanding management, our favorite holding period is forever. I am referring to Canaroma Bath & Tile. Canaroma Bath & Tile has always been superior.

I have been a customer of Canaroma Bath & Tile since 1984. My latest purchases is in 2016. Everything you ever wanted is in one BIG Complex, yet quite compact. And with Superior staff, such as Michael Mancini, there is no limit as to where your imagination can take you.

You can create Customer Service, but there is no consistency in the Customer Service. Canaroma learns their Customer Satisfaction prior to letting it go out, and you can always see it in the service they provide. Suffice to say - The EXTRA ordinary AWAITS YOU!

LOOK – the word ‘disappointment’ does not exist here at Canaroma Bath & Tile. When faced with specific challenges; the best Managers that walk and achieve results is Rosario Mancini. Canaroma Bath & Tile provide wonderful and complete service. In their hands, YOU are amongst the *STARS.

So if you are the type of person who “think” that where you shop elsewhere is great, then “THINK” again. Open your horizons! SEE what everyone refuses to see out of conformity. TRANSCEND the ordinary. GO to Canaroma Bath & Tile.

People ask me all the time: “Why Canaroma?” I tell them it is my unmistakable choice. It is incredibly outstanding. It gives me EVERY THING I want and EVERY THING I need. Simple, isn’t it?

BTW, Rosario and Michael Mancini always wear stylish clothing and shoes, and I am very fascinated. So every now and then I visit Canaroma Bath & Tile just to admire their attire! They Rock! I am learning a lot - LOL!

Steve Tcherkezian

We were totally satisfied with the service, the quality of the products, the prices and the showroom. The salesperson and the designer gave us excellent ideas. There are many displays in the showroom so that you can get a chance to really see how the vanity etc. looks with the tiles. We have used Canorama several times over the years, but having moved to Oakville, looked for closer comparable stores. We couldn't find any store that matched the service, quality and value for money. So we went back to Canaroma and were completely satisfied.

In respect to somebody who took action and made me feel comfortable at the end, I just erased my review.
But again, my review has nothing to do with discrimination and clothes/boots etc, the reply to my comment does NOT match what I was talking about. just saying.

looking for something different and unique? then Canaroma is the place to go. I got all my bathroom tiling and complete main floor tiles, along with bathroom fixtures and some vanities. Dealt with Andrew, he knows his stuff.

My order was for a complete bathroom renovation. Tub, shower door. shower tower, sink, vanity, cupboard. It was delivered in a series of cardboard boxes. A few days after delivery when I was ready to install the tub, I opened the lid of the bath tub box only to find that it was cracked around the overflow. I also noticed that the end of the box where the overflow was located was slightly dented.
When I reported this to Canaroma by email , their spokesperson replied that because I had signed the delivery notice agreeing that everything was in good condition, they were no longer responsible. I emailed back that no customer would unpack every article and check that all was in good condition and perfect working order before signing the delivery receipt, that would simply not be practical. He replied and I quote, "Canaroma has had clients that have had our driver wait 2-3 hours so they can do their due diligence by checking their product"
Can you imagine what would happen if every customer insisted the driver wait 2 to 3 hours while they unpacked all the items and somehow determined that they were all in perfect condition and in good working order before signing the delivery receipt?
Canaroma then emailed that they had spoken to the manufacturer of the tub and that the manufacturer had agreed to send a replacement for a cost of six hundred dollars.
If I agreed to pay this, Canaroma told me, they could deliver the new tub in about a week.
After some discussion, the spokesperson finally offered to pay half this cost if I agreed to pay the other three hundred.
As my bathroom renovation was on hold and my family was having to rely on the kindness of neighbours for showers, I reluctantly agreed.
A week later the new tub arrived. There it was in the back of the delivery truck standing on end and strapped in place. On the side of the box in large, clear letters was this warning,
"MUST BE LAID FLAT. DO NOT STAND ON END"
It was clear then how the original tub became damaged. It too had been stood on end and the weight had caused the overflow pipe to crack the tub.
Luckily, this tub had survived this maltreatment in tact and I signed for delivery.
When I emailed Canaroma to explain how improper handling by their delivery driver was clearly the cause of the cracked tub, this was his reply and again I quote,
"We still don't know in actuality if this is the reason for the damage."
They again refused to accept responsibility and would not agree to refund any money.
Canaroma may consider there actions in this matter acceptable customer service, but I certainly don't.
I have little doubt that Canaroma will reply to this review and, somehow, try to justify their position. That is how they acted in this case. Placing blame on the customer rather than accepting their responsibility after they delivered a defective product.
My advice to prospective customers. Go to Canaroma to choose your products, they have an excellent selection. Then go somewhere else to purchase them. Somewhere, where customer service is held in much higher regard.

Earlier this fall I contacted Canaroma with regards to problems we were having with our shower heads. I was so pleased with their quick response and the outcome that I sent them an email thanking and commending them for their excellent customer service! Unfortunately, at that time I didn't have an opportunity to convey my review through HomeStars, so am doing it now.
Their response to my request for assistance was fast and their product partner was extremely helpful in addressing our issues of concern.
Reflecting on this positive experience, I would not hesitate to recommend Canaroma and Aquabrass products.

We are building a new home and purchased all the bathroom fixtures from Canaroma
From toilets to shower heads. It was not cheap!
My husband and I trusted the company since they Ve been recommended to us.. To make a long story short.. all the items were in good condition with an exception of one Laufin toilet .. The bottom part is cracked. I called and asked for replacement
Nothing more! I was told I d have to pay full price for the toilet and nothing they can do about it
We are extremely upset for being treated poorly and it feels like all they want is their money.
They Do Not care to resolve the issue and make customers satisfied .. On top of that the price of the toilet went up

Walking into the showroom and choosing our vanity went smoothly and our salesperson Amanda was great. Unfortunately, it was downhill from there. Putting it simply, the costumer service after we paid for our product has been terrible. We expressed a number of concerns with the product that was delivered and even reached out to the "person in charge." Not only did he not respond but passed us off onto a salesperson that just made our experience even more frustrating. We cut our losses and moved on. I will never use this company again nor will I ever recommend them to anyone.