Shipped my car from Victoria, BC to Ottawa, ON with Autorail in September 2010. Car showed up with extensive damages - to the point that the car is unable to be driven. The car was also extremely late by the date we received it. We were given the run around by Autorail for almost a year before filing a lawsuit, which we won, and have since been unable to obtain our judgement amount from the company. We provided the company with court documents at all stages, and have asked more than once for our verdict/judgement to be paid out. When speaking with the company owner, we were informed that the verdict was ridiculous and that they have no intention of paying out the money they owe us (over 4000.00).
Although the company states, in a response to a previous complaint file, that I used their company to claim mechanical defects, this was not the case. I was able to prove to the court that the car had no damage prior to being shipped, and upon receipt had extensive damages - including paint damage, undercarriage damage, and damage to the exhaust system. The company also claims that I did not provide all documents to the courts, such as the terms and conditions agreement for shipping that was signed. This is also not the case. All documentation between the company and myself was given to the courts. The company owner knows this as I personally served him with the court documents when I filed against the company. They are making excuses as to why they won't pay. The car was DRIVEN to be dropped off, and was loaded onto the carrier, which it would not have been if it was not in drivable condition. When the car arrived it was no longer in drivable condition, and that was the reason for the lawsuit. The fact that the company is blatantly ignoring the orders of the courts to pay out the amount determined by the judge gives a statement of its own.
The condition report that they are claiming we did not file, we were never requested to file. The original package sent via email by Steve Burley for the shipping was completed in full and returned. I also still have this e-mail with package attached that they are more than welcome to see. At not point in time was this report, that they are now saying was not filled out, ever requested from them. I also have all e-mail correspondence between myself and the company to prove this form was never mentioned, let alone requested.
- Approximate cost of services:
- $1,650.00