The fence was put up about two weeks ago and I noticed couple of the panels are either crack from top to bottom or bend right after they finished. I've contacted Derek regarding replacing couple of the panels and two posts need to be filled up. Got no answer. Spoke with his brother Andrew when he picked up payment, I was told to text or email them in two weeks since they're still working in the neighbourhood and they will come to replace the panels. I'm satisfied when they kept their words about coming to fix the issues after they had your money.
- Approximate cost of services:
- $2,300.00
- Company Response
The fence was done a few weeks ago and we said we would be there in a couple weeks to fix the couple cracked fence boards you wanted changed and to contact us when we could come so we wouldn't let ourselves in your backyard. Yesterday you emailed us and called the office Asking us to do it by the end of THIS week.I spoke with you through text this morning and told you we could be there this Friday and we could change out those few fence boards and add some dirt to the 2 posts.
That was today at 12:03pm now at 1:30pm you are giving us a 0 out of the 10 review saying that we are ignoring you and that you can't get a hold of us???
I'm sorry you feel that you have been ignored but I don't think that a review of 0 out of 10 is fair since you didn't even let us fix the issues by the date we agreed upon
Regardless we will still be there on Friday to change the few cracked fence boards and add two shovels full of dirt around the posts