North Durham Appliance

Appliance Repair
Oshawa ON L1G 3R5
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Julianne D'Aguiar from Ajax
Julianne D'Aguiar from Ajax
1 review Ajax, ON
10/10

Stove Handle Repair

Appliance Repair review in Ajax

Update Oct 2014:
Joe, another co-owner, has made this right for us! He contacted us, apologized and ordered a new stove top for us with the agreement that we would split the cost. It was installed today and I was pleasantly surprised to see that Joe was the same guy who had serviced our dishwasher earlier. As it was with his initial service call, this was a great experience and he managed to totally change our view of the company. If there's a takeaway it's when phoning North Durham Appliances.. ask for Joe! :) He really is a great guy. Thanks again Joe. Much appreciated!

Initial Review Aug 204:
This company came in to fix a handle on my stove. The serviceman assigned was Kevin. Within 5 mins of arriving he lifted the glass top of the stove and broke it. Upon reacting to the fact that our stovetop was broken, Kevin proceeded to rudely declare that it was our fault because it had a chip.

While I fully understand that a pre-existing chip could lead to additional damage I have two major issues with this incident:
- Kevin's response and poor attitude;
- The manner in which the incident unfolded. At a minimum I would have expected Kevin to notify us of the possibility of the glass breaking before lifting it and discuss with us the potential costs and time to replace. Doing this would have provided us with the opportunity to assess the risks and determine whether it was worth it.

I later reported this incident to the Jenn Air service centre who followed up and was told that the technician reported that he had informed us of the risks. So we are now caught in a situation of he-said-she-said.

This incident has left a very poor taste in my mouth. We had previously used another technician from this company to fix a dishwasher, two weeks earlier. That technician was professional and courteous. Unfortunately I don't recall his name.

Needless to say my view of this company is permanently tainted.

Approximate cost of services:
$100.00
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Company Response

We are sorry you had 1 bad experience out of 2 dealings with our corporation be assured this is being taken seriously and one of the alternate owners will contact you directly in a non public forum to discuss the matter

Previous versions of this review:

Julianne D'Aguiar from Ajax
Julianne D'Aguiar from Ajax
1 review Ajax, ON
0/10

Stove Handle Repair

Appliance Repair review in Ajax

This company came in to fix a handle on my stove. The serviceman assigned was Kevin. Within 5 mins of arriving he lifted the glass top of the stove and broke it. Upon reacting to the fact that our stovetop was broken, Kevin proceeded to rudely declare that it was our fault because it had a chip.

While I fully understand that a pre-existing chip could lead to additional damage I have two major issues with this incident:
- Kevin's response and poor attitude;
- The manner in which the incident unfolded. At a minimum I would have expected Kevin to notify us of the possibility of the glass breaking before lifting it and discuss with us the potential costs and time to replace. Doing this would have provided us with the opportunity to assess the risks and determine whether it was worth it.

I later reported this incident to the Jenn Air service centre who followed up and was told that the technician reported that he had informed us of the risks. So we are now caught in a situation of he-said-she-said.

This incident has left a very poor taste in my mouth. We had previously used another technician from this company to fix a dishwasher, two weeks earlier. That technician was professional and courteous. Unfortunately I don't recall his name.

Needless to say my view of this company is permanently tainted.

Approximate cost of services:
$100.00