Showed up with no notice and didn't come back as promised
Aaron and I agreed to an amount for removing a tree that fell down, and then he showed up to do the job without giving me any notice and also left the job site without calling me. I paid him in full immediately anyway without mentioning my disappointment and asked him if he could come back because I had also wanted to have some branches removed. I messaged him a bunch of times to come back and do the branches. He gave me the run around and never came back and this is after many months of being patient with him. I found them unprofessional and not sure why their reviews were so good because he didn't finish the job and really irritated me by not getting back to me too. So I decided to give him this fair review in return.
- Approximate cost of services:
- $700.00
- Company Response
The reason we tend to get good reviews is because we show up and do what we're hired to do. In this case, we were hired to deal with a fallen tree only. Had the branches in question been mentioned at the outset, it would have been no problem at all. Unfortunately, this person wanted to add them onto the job as a freebie, and this would be why showing up "without notice" was an issue. (First time we've ever been found at fault for carrying out the work in good time, by the way!). Normally we don't mind doing a little extra work if we're already there, but making a return trip to do a freebie is very costly to us. My offer was to do this work - for free - next time we were working nearby and had a few spare moments. That hasn't happened yet.
Read the review again and I think you'll see it supports what we're saying: we did the work we were hired to do, with an excellent response time, and were paid for the work. Last time I checked that's how things are supposed to work.