My driveway hasn't been plowed properly the first time or the 2nd time the truck came by. Only 60% of my driveway is clear and it has layers of snow under that wasn't pulled. The truck pushed the snow on to my lawn and drove 1/2 way into my lawn. I don't even know what the damage to that is. He drove over the company safety markers and broke it into pieces - what kind of service is that. The city cleaning came almost 23 hours ago, and I cannot even get my flipping car out to take my newborn out because the car is stuck.
We booked this service because of my medical issues and now I am trapped in my own flipping home. No one has picked up the phone calls. The car got stuck on the entrance to the driveway because the trucked didn't clean it properly the first time and then never showed up after the last city cleaning.
I have emailed them asking to cancel my service and refund my pney after waiting on the phone for 3 hours. I'm also thinking about taking this to the small claims court.
- Approximate cost of services:
- $350.00
- Company Response
Thank you for your review Sara. We apologize for your poor experience with our snow removal service. Our reputation is very important to us and for this reason we have decided to discontinue all snow removal services moving forward. We hope our excellent reputation in lawn, driveway and cleaning services receive a 2nd chance for your business in the future. All the best on a wonderful summer!