I received a call in January to book lawn aeration to be done later in the year, I paid for the service at the time of booking. The job was performed in March, I was not home at the time the job was done. My daughter was home and was asked to pay, she was not aware I had prepaid. On March 24th I sent my first email with copies of the cancelled cheque and credit card statement attached . I have sent many emails and made several phone calls, I was told Veda would be contacting me. 6 weeks later and I have yet to receive any communication or refund. They had no problem telling the employee what job to do and where to do it, you would think they could also inform him the job had been paid. I would NOT recommend this company to anyone,
- Approximate cost of services:
- $67.20
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Cindy, thank you for your review. We have just recently become members of HomeStars and have been made aware of this online review. We apologize for any inconvenience our service or customer service has caused. Please do not hesitate to call our Head Office, toll free 1-866-912-5296, Monday-Friday 9am-5pm if your issue was never resolved. We hope you are having a wonderful summer!