A+++++ Duct and Carpet Cleaning by Alec and Carlos
I will breakdown this review in two parts. the initial call and the actual visit to my house. I had initially booked for Duct + Carpet + Tile cleaning but only ended up doing Duct and Carpet as there were painters working at the same time that they were here.
Date of Visit: April 27 9:00 to noon
Home Size: 1980 sq ft
Carpeted surfaces: 3 bed rooms , hallway by bedrooms, 3 flights of stairs and playroom
Initial Call - As a new home owner, my wife and I wanted to have the carpet and ducts cleaned prior to moving to our not so new (8 year old) house in Markham. I had called multiple companies prior to Green and Spotless and most of the time, the people I spoke to were not interested in explaining the process in detail. Alec on the other hand, spent AT LEAST 20 minutes on the phone with me explaining how they clean the ducts and carpets. I called him a week later to
book his services (April 27 8:30-9:30) and he confirmed the appointment right away via text and via email (which ended up in my junk mail).
Visit / Work Done - Alec and his partner Carlos (aka Carlito) arrived on time. We went through the house and they started setting up their equipment. Alec and Carlos were both very patient with my questions. Both of them also noted that my house was NEVER duct cleanedand even showed me wood shavings in the returns. Alec even installed the new vent covers for me.
For the carpet cleaning, "dry" vacuum was done first then the "wet" vacuum was next. Alec had promised me that the carpet would dry out in 6-8 hours, and he wasn't kidding! the playroom was dry in 3 hours and rest by the evening. They also provided us with extra shoe covers so that the painters would not soil the newly cleaned carpet. (Carlos "wanted" $5 for them - obviously a joke). I actually shared with them that we had hired another carpet cleaning company for my moms house 4 years ago, and my room was WET for 4 DAYS.
I usually haggle HARD when it comes to trades people but I did NOT with these guys. The work they do is indeed value for money. Not only do they do a great job, but they are also fun to talk to. Of course I expect a bigger discount next time and for my moms house which is significantly bigger than mine :) I will definitely call Alec back to do our tiles once we have settled.
VERDICT: My house felt fresher and cleaner after they had cleaned both the carpet and ducts.
- Approximate cost of services:
- $545.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Vincent, thank you for your business and thank you for your review, we appreciate it very much and looking forward to serving you again in the future. Kind regards, Alec at GreenSpotless.