High Tech Appliance Service

Called Hightech to fix my fridge that had the freezer fan that would work intermittently and leaving contents thawing.
Atiar came right on time and was extremely detailed in his explanation of possible problems. His diagnosis was more time consuming because my fan decided to choose that hour to work. Instead of leaving me with unclear solutions, he ran further tests and isolated the problem out to the controller board. He even gave me a choice of waiting to fix the problem if I didn't feel like spending on it or getting to the fix asap .. no pressure or up-selling. I appreciated his detailing me on the problem, and went with having him fix it.
The job was done very efficiently and the space was left clean.

Addendum:
The refrigerator still didn't turn out to work quite right (not Hightech's fault but my fridge was on its last gasp) - called Hightech on a Sunday to see if it could be checked again. Atiar came promptly the following day despite not getting the part from GE (it was discontinued). While most techs would have called and given up, Atiar still came to see if it would work with something similar. To top it, he refused any money for the follow-up service call or the replacement part. It's not often that a contractor/tech takes such pride and ownership of my problem; and I felt that the least I could do is post an edit in appreciation.