High Tech Appliance Service

I noticed that my GE front load was leaving puddles in my laundry room after various washes over the past few weeks culminating with a complete shut down of the washer itself (stopped working completely). This led me to give High Tech Applicance Service a call based on the overall positive reviews found here on Homestars plus some of the prior reviews indicated that same day service was available. I called at 10am on Fri Dec 28 and Atiar was at my house by 4pm same day. He diagnosed that the door gasket was ripped (I never even noticed) plus the lock mechanism on the door was malfunctioning (I did notice this as it didn't sound like it was locking/latching properly to allow the wash cycle to start). Atiar's diagnosis took roughly 20 mins and he advised that he would have to check the parts supplier for parts plus costs of. He advised that he would find out first thing Saturday morning and give me a call to confirm whether I wanted to proceed or not. I had commited that I would go with him regardless as he was genuine and professional both when I spoke to him initially on the phone and when I met him in person. Sure enough, Atiar called me at 9:30am Sat to confirm the availability and costs for a new door gasket and door lock mechanism and said he would be at my house by 10:30am. Total repair time to replace both gasket and lock was just over an hour. He took his time to explain and to show me exactly how to do the repair in case I ever needed to do it myself down the road. After the repair he took the time to run the machine to ensure his workmanship resolved the initial problems based on his diagnosis. Work is warranted for 30 days. As i mentioned, Atiar was professional throughout and genuinely appears to be a very honest and nice gentleman. I would not hesitate to recommend his work to others. Very satisfied on overall timeliness, commitment, and quality of work. My repair costs may seem higher compared to other reviews but I had to pay for two parts plus labour. I have validated that the costs are very fair. More importantly, the customer service was impeccable. Thank you again, Atiar!