One of Lux’s up sell is their designer access to many stores along with their designer discount. Firstly, it is part of the agreement where they do not disclose the name of the store where you as a client wouldn’t really know how much the actual cost is. Secondly, if they do receive a discount, LUX will charge you a one time fee! Thirdly, if there was something specific you wanted outside of their list of access stores, expect to be charged a fee. Everything is a fee! Custom closets, they hire and set up the appointment and in my case was not there 7 hours to watch the workers on site, when technically that’s what I paid for. So the closet company bills Lux, and Lux will add another fee for what?! If you wanted to paint your walls, put up wallpaper, Lux will charge additional fee for nothing. Oh I forgot, they actually made the appointment. So add $250-$300... like many of you I also read the reviews and maybe they value their larger book of business clients but for Toronto condo owners, do not hire Lux Design Toronto. They barely did anything and really doing it yourself will save you $$.
- Approximate cost of services:
- $18,500.00
- Company Response
Dear Reviewer,
At LUX Design we do not solicit the fact that we pass on discounts, we are sorry that you may have received this information. Our business model is that we charge a flat design fee and source furniture items from sources worldwide to ensure our clients receive a beautiful and complete look. We sell the furniture to our clients at retail price, the same price as if you were to go into a store on your own, the difference is that you are getting a complete design service with us. we are happy to disclose most of where we have sourced goods from however often times they are sourced from the USA from vendors that the public cannot purchase from. For those specific vendors, we are an official re seller of their goods. We are pleased to have connections worldwide so that we can create one of a kind spaces suited to our clients.
I do apologize if our designer was not on side during the closet installation. We have been working with the same closet company for almost a decade. They understand our design direction and we trust their work however it is our duty to be on the job site during the installation overseeing the work. Thank you for letting us know that our designer was not on the job site, we have addressed this for future clients.
best regards,
LUX Design