Retro Teck Window Mfg Ltd

Took weeks to get someone to respond to our problem. They were rude and condescending. Said they charged $75 per hour. When the repairman finally came ( he was friendly) after threats of calling the BBB he took less than an hour to fix window #1 but left to find the right part to fix window #2. Back a couple of days later and fixed second window in less than 5 minutes. They have the balls to charge us for 2 hours! Unbelievable!

Checked 3 quotes and and chose retro teck as we used them to replace our windows in a prior home. Don measured the windows.
When the windows arrived the slider door and kitchen were the wrong size. As the current windows has trim on the outside, this was supposed to stay. As the windows were incorrectly measuredthe trim had to be ripped off. The rupping of the trim caused damage to some of the siding. Don, did come and took our paint and sample of the trim to replace the trim. The trim does look slightly different. May not be noticeable to some, but we see the difference. Don did try to correct the discrepancy, bit I feel that we should have been given at least a discount for the discrepancy as the outcome was not part of the original quote.

We checked on several suppliers. The sale person gave us a very clear explanation of the products and services. The installation works are very precise and on time. Good Supplier.

Had all windows replaced in a residential apartment building. Retro had the best pricing, 35,000 for 54 windows. Windows are well made and work great. Did not have any issues with the install crew from tear-out to clean-up thus I would recommend them to future customers

we lookat 3 windows replacements quotes, Retro quote was the lowest and that seem to meet all our need the other two were costing a lot more. and we were happy with the craftmanship

I had all my single pane windows replaced by Retro teck and referred them to numerous family, friends and acquaintances. The owner, Wilfred was just starting out his business at the time and he personally came out and measured all 22 windows. When my wife and I went to the showroom at their original office off the #1 highway we got a personal tour of the facility. The installation crew was awesome, and Wilfred put his own special customer satisfaction ideals to the test and made it his ultimate priority. Now, several years have passed and our sliding bay window mechanisms keep breaking the strings almost always during the summer months. Retro teck is now much bigger and Phil, the sales/manager definitely doesn't have the same customer service skills Wilfred had. I was spoken to quite rudely on the phone and I'm still waiting for a return call to deal with my issue. Wilfred said that he stands by his product and if I ever had a issue, he would deal with it personally. Well, that day has come and unfortunately a person who clearly doesn't understand what it takes to develop and grow a business is now dealing with customers new and old. Hopefully this get resolved soon and Wilfred hires a more respectful and understanding person to represent his company on the front lines.

We needed new windows as the old one were single pane and no longer shut tight. We went looking for windows and stopped at Retro Teck's factory. The windows they manufacture looked to be well made so we got a quote. We had planned on removing the window and frame so Retro Teck sent out Jason to price out the work. In discussions with us he suggested that, since the frames were in good condition we could replace the windows and leaving the frames in place. This would preserve the look of the house and saved a lot of inside and possibly outside repair work. When the job was finished, in less than two weeks, it looked really great. Thanks to Peter and Jason and all the crew at Retro Teck Windows.

Our old door had lost its seal and the lock broke so we desperately needed a new sliding door. Best service and price when compared to other companies and big box stores. Also cared enough about our small project.. I had to hound other companies to get them to give me a quote. I had this door installed a few weeks after we ordered it. This Canadian company gets their tempered glass from the US and makes the windows and doors here in the fraser valley. I appreciate that I'm supporting Canadian product. I was concerned because I didn't understand that tempered glass has a wave to it and it threw me off the first few days, but I've adjusted to it.

I ve got a very noisy street near my appartment and wanted to install some new window glasses proof to this noise.
they proposed me a great choice of options to accomodate me.
The service was fast and efficient.

I hired retro tek to replace my moms old leaky single pane aluminum windows with vinyl double pane windows. It took them 2 days with a crew of 6 people to remove old windows and install new ones. The mess was kept to minimum and we have had windows now for 5 years and no complaints. we changed a total of 14 windows including large living room window. Checked around and price cannot be beat