Service 4 Appliances

Appliance Repair
Vaughan ON L6A 4L7
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Cathy I in Brampton
Cathy I in Brampton
2 reviews BRAMPTON, ON
0/10

LG microwave repair

My 2 year old LG built in micro-wave stopped heating food. I googled the problem on the internet and found that it was likely the fuse for the magnetron that needs replacing and that it was a $20.00 part and that it would not make sense to buy a new one. So I Googled an appliance repair company and unfortunately found Service 4 Appliances. The website said $80.00 for the service call which would be refunded if we used their repair service. Well, just like all the other reviews on Homestars I thin k we've been had. Mike showed up and, firstly only wanted to talk to my husband even though I was the one who called for the help. Then he took a cursory look at the oven, then told my husband it would be $280.00 for the labour + the cost of parts. My husband, not knowing about their $80.00 service fee told him to go ahead and fix it. 20 minutes later he tells my husband that the magnetron board needed replacing and that he had to go back to the office to get the price for it. About this time I came into the room and saw the bill of $280.00+HST, found out that the oven was still not fixed and that there would be additional $$ for the magnetron part. When I asked for a ballpark on how much this part would be he would not tell me if it was $20.00 or $200.00 but he would call me the next day to advise. Well it's the end of the next day and have not heard anything yet, we are in the hole for $318.00 and counting for a 2 year old microwave oven that cost us $400.00.
It would have been appreciated if he had told us, just go buy a new oven instead of gauge our eyes out for the price of a new oven. Would NEVER, EVER recommend this company!

Approximate cost of services:
$280.00
What could this company do to improve their services?
Be honest and upfront about the cost of the repair before any work is started.
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