THIS WAS MY FIRST (NAIVE) REVIEW - a 10.
Mar 21: My KitchenAid refrigerator had been acting up for months, and finally stopped cooling. I scheduled a service appointment for Mar 21 through the KitchenAid 1-800 number for Canada and took that day off. Unfortunately, I discovered on the day of that that they put me down for the wrong week. The best they could do was reschedule for three days later which would have meant taking another day off. I found Service4Appliances online. Within an hour of calling them, the technician (Roman) showed up, and within about two hours systematically investigated, diagnosed and fixed the problem - a faulty sensor. I was impressed with the professionalism and reliability, and will be using this company again.
MY SECOND (REALITY CHECK) REVIEW:
Jun 11: The exact same problem with the fridge again. Roman no longer works with the company. The company does not guarantee their work. They claimed the charge was only for 80, and that it was for a faulty thermostat not sensor (?). The total charge was for 169.5, so I'm not sure if Roman pocketed the difference, or if they were referring to labour only. While Roman was very nice and very professional, he obviously knows very little about refrigerators.
Basically he defrosted the fridge, claimed it was the sensor, and supposedly replaced it. Just defrosting it alone actually fixes the problem - which I explained to him. Extreme changes in humidity seem to trigger the problem.
I WOULDN'T USE THIS COMPANY AGAIN. THEY DON'T STAND BEHIND THEIR WORK, AND PRACTICALLY BEGGED ME FOR THE HOME STARS REVIEW.
I ALSO WILL NEVER BY KITCHEN-AID PRODUCTS AGAIN. THIS FRIDGE IS ABOUT 3 YEARS OLD.
- Approximate cost of services:
- $169.50