MADE A HOLE IN OUR WALL, WHICH THEY REFUSED TO PAY FOR. This company ruined our home. While cleaning, they made a hole in our wall by aggressively moving furniture while vacuuming. Our home had just been entirely renovated one week before (walls were sanded down and freshly painted), so of course we asked that they compensate us since they advertise that they are "bonded and insured." The staff was extremely rude and unprofessional, yelling on the phone saying it was OUR FAULT as we should have been keeping a close eye on their staff during their visit to clean our home. NOTE: Their website states that you can leave your home while the cleaning is done, as you can "feel safe" with their staff.
After days of arguing with the company, they finally agreed to come to the home to see the damage. We scheduled a date for them to come and they never showed up. We called them several times and left messages and they never answered or called us back.
It is also worth mentioning that they do not do thorough cleaning either. They left thick dust on our shelves and finger prints left on walls, as well as dirt left on bathroom and bedroom doors. This could have easily been removed with water and a cloth.
Given that this company has been avoiding us since the incident, I think it's safe to assume that they are not bonded and insured as they advertise themselves to be. This company seems very fishy and I would not recommend anyone trust them with their home.
- Approximate cost of services:
- $120.00