Gleem Home Cleaning

I haired gleem home cleaning because Mike sounded professional and their reviews are positive even though they charged much more than other cleaning companies.

I had to work so I had my friend Kevin there to open the door for them, and check everything before they left. He signed everything.

During the cleaning, Mike called and told me the water did not drain in a bathtub and there were many spiders in cold room so that he refused to clean it.

I was confused because my house had been inspected by me, my tenants and their agent the day before gleem home cleaning came and everything was functional at that time. We have all the details in the rental unit condition report. But I thought draining issue and the cold room was not a big deal so I told him to proceed.

When I went back and check the bathtub, it is not only that water did not drain, the water stopper was also pulled out for some reason and cannot be placed back. Photo is attached.

I checked the cold room and the situation was not as scary as Mike described. There were spiders but definitely not "many". I called Pest control a day after and the guy said nothing is needed to be done. He told me just use a sweep to clean. I think gleem home cleaning just did not want to clean and make up a "scary spiders" excuse because I found lots of mice drops on the shelves in the cold room.

I ask Mike to fix the bathtub and here is his reply,
"Yifan,

Sorry for your problem but we did not do it.
Please read the contract, it states any problems must be reported before we leave the job site plus we are not responsible for existing damage.
We do not mess with plumbing, it was like that before marvi started cleaning the tub.
I saw it in the morning and pointed it out to Kevin, forgot to mention on the phone with you though.

I don’t care what your report says someone could’ve messed with it after and it wasn’t us.
You try and charge me for plumbing work and I will sue you. We are an incorporated company and I do have a retained lawyer. If so you will have to pay for the lawyers expenses, I am insured by cooperators 2 million dollar insurance policy, I will not have to pay anything for the lawyer you will once they sue you for the costs.
I am thinking you planned the whole thing by sending someone else to do the walkthrough thinking you could get me for a repair bill on something you knew was a problem before.

Plus I have Kevin’s signature on the contract, maybe I’ll have my lawyer go after him as well, he will find him and sue him too.


Sincerely,

Mike and Ann Williams
Gleem Home Cleaning Inc.
Your Move-in, Deep cleaning and Reno cleaning specialists
Call 7 days a week 8am-11pm
416-240-9860
Gleemhomecleaning.com
mail@gleemhomecleaning.com"

To sum up, the area they cleaned is clean and Mike did provide some useful advises. However, due to the mess I have to deal with, I would definitely not hair them again.

A suggestion to the people who are about to hair them, use a industrial scan machine to check everything in your unit before signing anything. Otherwise, They will sue you, your friends and everyone involved in this mess when you want anything from them!