We were at a loss as to how to fix a shower floor that was only 4 years old, the original owner of our condo unit who did the work themselves hadn't done the work correctly & tiles were popping off. This tiling project stressed me as I wanted the final look of the shower to look like the replacement tile were always there & match the existing wall tiles & grout. I did some homework & came across Tile Stars, based on the great reviews, I sent Dmitri a request for more information. Am I happy we did! Dmitri & his team were top notch! Dmitri provided a clear, fair all-in detailed quote, he even reached out to an expert in the original product the previous owners had used before he proposed a solution. The idea was to use the best products to ensure the fix would last a long time. Dmitri also caught a possible error we had made in our grout color choice. The grout we had originally chosen wouldn't have matched the exiting walls as well, Dmitri proposed a better alternative color stating it would be a better match once dry & sure enough, it's a perfect match to the existing wall grout. The color we had originally picked regarding the grout would have been too light. It's been a few weeks now since completion of the work & the shower floor looks like it's been there from the beginning, it blends perfectly with the existing tile/grout. Dmitri & his staff were super to work with from the onset & I wouldn't hesitate to recommend them to anyone who asks. The level of service & attention paid to what many would consider to be a very small project was next to none. Dmitri did a site visit before starting the work, and also the day after the work was completed. If you have a tiling project big or small don't hesitate to give these experts a call, you won't regret it. A as side note, They are great with follow up work, we had asked Dmitri to order a special order water stopper for our glass shower door which we could find in the big box stores & Dmitri hand delivered it to us as soon as it arrived. Originally I thought this process would be stressful, but seeing how simple & wonderful the process was, I won't ever worry again should another tiling project pops up & without hesitation I will call Dmitri & his team. Thank you guys for fixing our shower & making it look like new again!
- Approximate cost of services:
- $750.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for choosing TIlestars.
Every step to restoring your shower floor was a ideal and perfect.
Proper tile selection and quality service.
Your hospitality is gladly appreciated.
Thank you your kind welcome.
Dmitri
Tilestars