An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
On Friday, February 19th, 2010 Ron came by to service our water softener. I’m writing you this letter because he went out of his way to find a part for our very old unit. He mentioned that parts were very scarce and he’d try a few places. He returned on Monday with a part he felt would do. When I asked him where he found it he replied that he went to six places but wasn’t successful. He happened to find a piece similar to what he needed and “tweeked” it to fit. I was so impressed with his service, honesty, and that he went out of his way (over the weekend) to find a part that was needed to repair our water softener. I am impressed with his service and your company. Employees like him are rare and he is an asset to your company.
- Approximate cost of services:
- $1,300.00