Watermart

I received my water bill a few weeks ago and it was almost five times my normal usage. After the plumber identified the water filter as the most likely culprit, I contacted WaterMart. The person answering my call quickly determined that a faulty control head in the water filter was the cause and immediately guided me over the phone to shut off the water filter.

Dave, the owner, called me the next day to offer, without me even thinking about asking, to reimburse me the difference in the water bill compared to my normal usage for both the last and current billing cycles.
He had also made arrangement for a new control head of a different make to be installed in two business days.

Given that the manufacturer of the faulty control head refused to take responsibility for its product and I think (but not sure) that the warranty for my water filter had already expired, Dave could have easily told me that it was not his problem.

Instead, he went above and beyond to promptly rectify the situation – at no cost to me - while he absorbed the costs of my extra water bill (about $1500), a new control head and the labor cost for the technician. These costs easily added up to or more than what I had paid for my water filter two years ago.

Thanks so much, Dave. I really appreciate it.