After a 3 month ordeal with my existing dealer, we decided to call Watermart and install a new system. Within a day, Ron was onsite sizing the new system and provided recommendations and a cost estimate. A few days later, Ron delivered and installed the system. The work was done efficiently and with a high degree of professionalism. A day later, we called Watermart to complain about a drainage issue. Ron was on site again the next day trouble shooting. Turned out that the drainage issue had nothing to do with the new system, Watermart didn't charge us for the follow up visit. The entire process from order to install was first rate. Couldn't ask for any better service! Thanks Ron and Dave.
- Approximate cost of services:
- $3,500.00
- Company Response
Hi Sheldon. Well, what can I say? That company's loss is definitely our gain. I'm very happy to hear that you were satisfied with Ron's recommendations and professionalism. He is our head technician and we are very lucky to have him onboard. I'm relieved to hear that the issue with the drain wasn't anything to do with the work we did. But it is totally understandable why you would think so and it would be unreasonable of us to charge you when you gave us some good business and that we're often in your neighbourhood regardless. Please don't hesitate to contact myself, Ron or any of the Watermart Team any time if you have follow up questions. All the best. Dave.