Watermart

Water Filtration & Purification
Toronto ON M4M 3L1
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HomeStars  >  Water Filtration & Purification in Vaughan  >  Watermart  >  Good follow up after small issue
Courtney  in Pickering
Courtney in Pickering
3 reviews Pickering, ON
9/10

Good follow up after small issue

I've been very happy with my system over the last year. Ijust paid for my first annual service visit, where they change the filters and to my horror it was almost $500. I was not expecting this but was happy to pay it since putting this water system in our house was one of the best thing we ever did.

I had an issue with the air pressure causing the faucet to "pop" each time I turned it on. But after a few emails to Dave, he called me personally to resolve the issue and to apologize for any delay in his response.

I would highly recommend Watermart. I am thrilled with my drinking water and feel good about giving it to my toddler, when there are trace amounts of lead in our pipes. My only regret is that I wish I had installed it sooner.

Approximate cost of services:
$400.00
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Courtney  in Pickering
Courtney in Pickering
3 reviews Pickering, ON
8/10

Good but don't respond to emails

I've been very happy with my system over the last year. Ijust paid for my first annual service visit, where they change the filters and to my horror it was almost $500. I was not expecting this but was happy to pay it since putting this water system in our house was one of the best thing we ever did.

What bothered me more is that I had a question/issue about the system after the technician left. The faucet was "exploding" water each time I turned it on. So I aent Dave an email about my concern. Never heard back. Sent him another email a week later, never heard back.

For an annual $500 service fee, I'd expect a little bit more customer service. Especially when they're explicitly inviting their customers to rate them on Homestars.

Approximate cost of services:
$400.00