Aquatech Basement Waterproofing

I don't often write reviews, but I was so impressed with Aquatech and the work they did for me last week that I feel compelled to recommend them with my highest possible enthusiasm.

Our basement problems started a few weeks ago when there was a major winter thaw followed by many days of rain that resulted in a significant portion of our finished basement being literally flooded through the foundation wall. In a bit of a panic I searched for reputable companies that could at least help me to stop the flow of water until the spring when I imagined we would have wait for the opportunity to fix the problem properly. I found Aquatech right here on HomeStars and was very impressed with the other reviews and ratings that they were given. I had never used them before (in fact I had never heard of them before), but when the lowest rating out of over 300 reviews is a 9/10, and most were 10/10, they must be doing something right. I even searched the Internet and the Better Business Bureau and tried in vain to find at least one negative review of these guys but could not! So I decided to give them a call.

Andrew was able to come over within a few days. The minute we started to discuss possible solutions, I knew that I was dealing with someone who not only knew his business but who valued his company’s reputation and his customers. I’m a pretty good judge of character and I took an immediate liking to him based on his knowledge but also his approach which was decidedly NOT hard sell. We went over several options both for internal remediation but also for doing things externally. He gave me very reasonable quotes for both options; we decided to go for the exterior waterproofing.

What was astounding to me is that he told me that the whole job (about 11 feet of excavation at the back of the house and about 18 or 19 feet along the side of the house) could be done in TWO DAYS. About a year or two ago we had some waterproofing done at the front of our house and while the situations were not comparable, that job dragged on for weeks. I could not believe that Aquatech could actually do the job in only two days, especially since they would have to dig the excavation trenches by hand. Plus, even though we were in the beginning of February, Andrew thought that he could probably free up a team to be able to do our job sometime within the following two weeks. When I first called Aquatech, never did I think that a) we could get this all done in the winter, b) get it done within a week or two of calling them and c) that the whole thing would only take two days to complete. Based on all of that and based on a competitive price we said go ahead.

True to his word Andrew called me at the beginning of the following week and said that he had a crew available and they could start the next day if we were able to accommodate. I was delighted and agreed enthusiastically. At 9 AM the next day Slava and Bob arrived ready to work. The weather forecast had been for a fairly nice day but in fact it was fairly snowy and I felt really sorry for the guys and wondered if perhaps they would need to postpone. But no, they dug right in (literally!) and went to work. Indeed they finished the whole job by about 3 o’clock the following afternoon. Of course, it is too early to know if all the leaking has been 100% eradicated, but I watched what they did and I was very impressed at the multiple layers of aquablock and mesh and vapour barrier and dimple board that were applied. They put in all new weepers, new vertical weepers in two window wells, and even corrected some of the grade problems we had, so now water should run away from the house instead of towards the house. I could not be more impressed overall.

Andrew clearly has confidence in his crews and his company because he didn’t even ask for a deposit, but only collected full payment after the job was completed and I was 100% satisfied. This kind of customer service and customer appreciation is not so common these days.

I want to thank Andrew, and especially Slava and Bob who worked through some poor weather conditions but really delivered the goods in the end. I hope I never have any waterproofing needs again, but if I do I will not hesitate for one second to call Aquatech again. I recommend them to anyone else in the strongest possible terms.