U-Haul Moving & Storage at 84th Ave

I rented a truck from this company a few times, and I always ran into issues with them.

The first time we rented a 14' truck, they said we could only rent it to us for a total of 4 hours. As we were booking on short notice, I assumed that they had it reserved for someone else and that is why we had to have it back after only a few hours. When filling out the paperwork, my wife chatted with the girl and she was quite friendly. My wife said we would try our very best to get it back within their time frame, and after the chat she had with my wife, she said she would change our rental time to five hours. She had already printed out the contract with the specified return time, but we didn't ask for an amended contract or for it to show that the return time had been changed. After 4 hours were up, we got a call from an automated system saying that because we didn't return the truck on time we were going to be charged an additional amount. When we returned to the truck, we talked to them saying that my wife had been verbally told that the return time was going to be changed in the system and that we had 5 hours instead of 4. The lady my wife chatted with was there & said that it no uncertain terms, she would NEVER have said that. After talking to the manager, we were not charged the additional amount, but we received a good talking to about how important it is to have the truck returned on time (even though we were within our verbally agreed upon time frame).

The next time I rented a truck from these people, I booked the truck 4 weeks in advance, we were needing the truck for a big move & wanted the truck for the full day. They didn't say anything at the time of the booking, but when moving day arrived, they told me that I could only have it for four hours. I told them I needed the truck for a big move and that I booked it four weeks in advance. They told me then that they only book for four hours, and that if I had a big move to do, then I needed a bigger truck rather than more time. As I was moving from a town house complex that had narrow lanes, I wasn't comfortable trying to navigate a 26' truck (they one they were going to offer me). In the end, I took their 14' truck for the four hours, then had to make due with friends trucks for the rest of my move. I didn't like their policy of only renting for four hours, as their website shows that you can indicate how many hours you want. With booking 4 weeks in advance and moving on a non-traditional move date (it was around the 20th of the month), it should have been no problem to have the truck for as long as I needed.