Sky High Tree Service Inc

Tree Service
Calgary AB T2A 4V7
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HomeStars  >  Tree Service in Calgary  >  Sky High Tree Service Inc  >  TREE REMOVAL & STUMP GRINDING
Private User
Private User
Private User reviews Calgary, AB
2/10

TREE REMOVAL & STUMP GRINDING

We hired Sky High to remove two trees and grind both stumps. The price was competitive and communications with Linda, their office manager, were excellent. The cleanup was good, not great. But the tree removal and stump grinding were totally unacceptable! During the removal of one of the trees, there was damage done to the siding of our house; carelessness. The grinding machine operator damaged our concrete steps; again, just carelessness. There is no question both damages were done by Sky High. But the most serious problem was their failure to completely remove the stump of one of the trees; most were left virtually untouched and just slightly below ground level. I should have known I wouldn't get a satisfactory job when I saw the operator holding his cell phone to his ear with one hand and trying to operate the heavy grinding machine with the other; I could see him struggling. When they cleaned up, they moved the debris over the stumps and I wasn't able to assess their work. When I removed the debris a few days later (maybe they thought I would wait a few months), I found they had done far less than half the job. I know I could have asked them to come back and do the job properly, but I had lost all confidence in the company. The job could have been, and should have been, done properly in the first place. At a cost of $200 just to have the stumps ground, it was way over-priced. I have now removed the stumps, by hand, myself. I certainly wouldn't have Sky High back again and I definitely would not recommend them to anyone.

Approximate cost of services:
$840.00
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Company Response

Hi Private User ...We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. We did do our best to go above and beyond our usual scope in order to make sure you were satisfied with our work. At your earliest opportunity, please connect with us at 403-863-0113. Thank you!

Hi again Private User ...as you hadn't responded back to us ...we thought we'd just leave you with this comment ...we are so dissappointed that you didn't mention anything to us while we were there ...we take great pride in our work and always aim to make our customers happy performing with a goal of excellence and do the exact same for every customer ...as you seemed to think we have failed, bringing it forward could have saved much discouragement ...as no company is 100% perfect, we have encountered a (very few very minor mishaps) in the past but 100% rectified them as we Guarantee to do. Thank you again for using Sky HIGH!